We regularly hold surveys about changes or proposals to enable us to gather feedback to inform our decisions. Our current open surveys are listed below with the newest surveys at the top of the list (so please scroll down so you don’t miss our older surveys that are still active).
Results and decisions made as a result of previous surveys can be found in our ‘You Said, We Did‘ page.
Ask, Listen, Do survey
NHS England and the Local Government Association have been working to understand the many additional barriers faced by children, young people and adults with a learning disability, autism or both and their families in raising concerns and complaints. We want to take practical steps to improve people’s experiences and expectations of the complex systems in health, social care and education, and help organisations be more understanding and proactive in how they listen and respond to people’s concerns.
This work has developed into the ‘Ask Listen Do’ project. The team, which includes two new NHS England Family Carer Advisers, has launched a survey which asks about adult and children’s experience, and their families and paid carers, of raising concerns and making complaints in health, social care and education.
The survey closes on 12 January.
Lancashire children and young people’s transformation plan refresh
The Children and Young People’s Emotional Mental Health and Wellbeing Transformation Board are dedicated to working together with young people and their families to change Mental Health and Wellbeing services in Lancashire for the better.
In March 2015 the board developed a five year plan, called the Transformation Plan. In 2016 they refreshed the plan and used feedback from a survey to inform the refresh.
The board is now in its second year of transformation and have achieved lots of good things, but it is now time to look back and reflect on the work that has been undertaken and also consider what is needed going forward.
In order to do this the plan is being ‘refreshed’ and we would like to know what you think about it!
The survey will close on Friday 15 December 2017.
Challenging Behaviour Service
Challenging behaviour in children can be very distressing, leading to family stress and anxiety and in some cases family breakdown. Findings show that around thirty percent of children with challenging behaviour are diagnosed with Autism or Attention Deficit Hyperactivity Disorder (ADHD). Support for these children and families is offered once these children are diagnosed but this means for those seventy percent of children with no diagnosis there is no support for available for them and their families.
Therefore the NHS in Lancashire is working to provide a new Challenging Behaviour Service that will help children, their families and/or carers. The new service will be available from April 2018.
In order for us to have the best service possible, we are currently looking for feedback across Lancashire with regards to families and carers and their experiences from the onset of their child experiencing challenging behaviour.
Lancashire Policy Harmonisation
NHS Blackpool Clinical Commissioning Group (CCG) is working in partnership with the other seven CCGs in Lancashire to review clinical policies across the region.
This CCG, together with all the CCGs in Lancashire, needs to make sure patients continue to access essential clinical services. To achieve this, the CCG originally adopted policies formerly approved by our predecessor Primary Care Trust. Most of these policies are similar across Lancashire but not the same in all cases.
The working group has now reviewed a number of procedures, which identifies the circumstances when these services will or will not be provided to patients. The latest draft policies open for patient and public scrutiny and feedback can be found here.
Clinical Commissioning Policies
Occasionally we update our clinical policies to bring them in line with the latest guidance. We always welcome comments on draft policies and we list them for review here.
If you would like to leave feedback about the policies under review you will either find a link to a survey on the page or can use the contact us page.
Equality and Inclusion Strategy
Blackpool Clinical Commissioning Group (CCG) is committed to ensuring Equality and Diversity is a priority when planning and commissioning healthcare services in our region.
The CCG routinely collects equality data and uses this information to ensure that its services and employment opportunities are fair and accessible to all. Under the Equality Act 2010 and the Public Sector General Equality Duty, organisations must publish sufficient information to demonstrate that, in the exercise of its functions, it has a due regard to:
- eliminate discrimination, harassment and victimisation;
- advance equality of opportunity between people who share a protected characteristic and those who do not; and to
- foster good relations between people who share a relevant protected characteristic and those who do not.
Blackpool CCG is working hard to ensure not only that its services are appropriate and accessible for all members of our community, but that no one is disadvantaged or discriminated against by the services we put in place.
We are committed to promoting equality and diversity and ensuring inclusion of local people in decision making both as a commissioner and as an employer.
We are currently in the process of refreshing our Equality and Inclusion Strategy and would like your feedback on our proposed new strategy.
If you would like to leave any comments please feel free to do so via our contact us page.
Comments can also be posted to us in a letter addressed to:
NHS Blackpool CCG,
All organisations that provide NHS or adult social care must follow the accessible information standard by law.
The aim of the Accessible Information Standard is to make sure that people who have a disability, impairment or sensory loss receive information that they can access and understand, and any communication support that they need.
The Accessible Information Standard informs organisations how they should make sure that patients service users, their carers and parents, can access and understand the information they receive. This includes making sure that people get information in different formats if they need it, for example in large print, braille, easy read or via email.
For more information about the standard please go to: https://www.england.nhs.uk/ourwork/patients/accessibleinfo-2/
We would like to know if services in Blackpool are meeting the Accessible Information Standard. Please take this short survey if you are visually impaired.
Alternatively, if you would like to obtain a physical copy of the survey to fill-out and return please click here to download this. All completed surveys should be returned to the following address:
NHS Blackpool CCG,