What is ‘extensive care’?

We want to stop people spending too much time going from appointment to appointment at different organisations within the local healthcare system.

The new extensive care service brings everyone together under one roof as part of a co-ordinated team. This means all the doctors, nurses, care co-ordinators and other health professionals you need to see will be in the same place and will all be up to date with your health needs. You will also be allocated a wellbeing support worker who will, if you want, visit you in your home to:

  • make sure you are as well as you can be;
  • make sure you are as informed about your health conditions as you can be; and
  • help you identify a set of health goals and work with you to achieve them.

Who is ‘extensive care’ for?

This service is for people who are aged 60 or over and have two or more of the following long-term conditions.

  • Heart problems such as coronary artery disease, atrial fibrillation or congestive heart failure.
  • Respiratory problems, such as chronic obstructive pulmonary disease (COPD) or bronchitis.
  • Diabetes
  • Dementia

What about my GP?

You will still be registered with your GP but most of your care will be carried out by the extensive care service instead – just like when you are admitted to hospital and the hospital becomes responsible for all of your care while you are there.

If your conditions improve, you achieve the goals set out in your agreed care plan. If the service can no longer benefit you, your care will be transferred back to your GP.

Do I have a choice?

Yes. If your GP feels you could benefit from this service, they will ask if you would like to be assessed for it. This is totally up to you.

If you change your mind at any point, your care will be transferred back to your GP who will be able to use the care plan that has been developed by you and the team.

What will happen next?

Once your GP has recommended the service to you, you will be invited to an initial assessment that will give the extensive care service the opportunity to get to know you and tailor the service to suit your needs and desires. This care plan will be created in full agreement with you.

Your first contact will be a phone call from your wellbeing support worker. They will introduce you to the service and also answer any questions you may have. If you are happy to, they will come and visit you in your home to get to know you. They will also arrange with you to come into the clinic to meet the rest of the team.

Where will I be treated?

The extensive care service is based at Primary Care Centres in Blackpool, Fylde and Wyre. You will be referred to the service which is based at the Primary Care Centre closest to your home.

How will I benefit?

Extensive care gives you a single point of contact for all of your health needs, meaning you will never have to worry about where you should and shouldn’t go if you have a problem with your health.

Extensive care means there will be one team of doctors, nurses and other health experts looking after your needs, rather than a variety of different services looking at each of your conditions separately.

Your wellbeing support worker will spend time getting to know you and helping you to manage your health conditions. They will make sure you are getting all the support you need and that you fully understand your conditions and how best to treat them.

We will keep in regular contact with you so we can provide support early on to prevent the need for you to go to hospital.

We will provide you with access to health and care services in one easy-to-access place. This will reduce the number of appointments and travelling to different sites you currently have to do.

We will provide better support and give you the power to achieve the highest possible level of independence, health and wellbeing. Your wellbeing support worker will do this by working with you to set goals and help you access other services that may benefit you.

You can read what other patients have said about extensive care by clicking here.

For more information about extensive care please speak to your GP.