We are currently reviewing how we provide non-emergency patient transport (PTS) in the North West and would like to hear your views about how the service could be improved.

The next contract is due for renewal in April 2016 and our aim is to purchase the best service possible within the budget available to us. We would appreciate your views and what you  value as important for a non-emergency patient transport service so we have put together a short survey which we would be very grateful if you could complete.

This survey is important as it asks questions about what you would like to see different in the new service, and whether some aspects of the current service are acceptable or not acceptable.  It gives you the opportunity to feedback any thoughts and opinions you have.

Please take a few minutes to have a think about your experience with the Patient Transport Service and let us know what worked well, what didn’t and how you would like to see improvements.  There are also a couple of questions that we would like you to answer.

You can access the survey online here: www.surveymonkey.com/s/DGXMQ8Q. This will close on Friday 27 February 2015.

Alternatively, you can download and complete a hard copy of the survey by clicking on the links below:

Patient Transport Questionnaire

Patient Transport Questionnaire (Easy Read Version)

Please post any completed hard copies of the survey to NHS Blackpool Clinical Commissioning Group, Blackpool Stadium, Seasiders Way, Blackpool, Lancashire, FY1 6JX before Friday 27 February 2015.

All answers will be kept in the strictest confidence and only used to inform NHS commissioners about the Non-Emergency Patient Transport Service and will not be shared with a third party.

If you have any questions about the survey please contact Hadrian Collier at NHS Blackpool CCG by emailing h.collier@nhs.net.