This is an update for patients and the public from Blackpool Teaching Hospitals NHS Foundation Trust, NHS Blackpool Clinical Commissioning Group (CCG) and NHS Fylde and Wyre CCG in relation to the recent ransomware cyber attack.

Like other areas of the country, we are still experiencing some IT problems as a result of the ransomware cyber attack which began on Friday.

Services are open and operating as best as possible. Although there has been some impact, frontline staff across Blackpool, Fylde and Wyre have been working tirelessly, as always, to maintain the highest possible standard of safe patient care.

The information below aims to provide an update for patients across the Fylde coast.


Urgent and Emergency Care at Blackpool Victoria Hospital

Blackpool Victoria Hospital is coping and staff continue to treat patients in a genuine emergency, but we ask patients to help ensure the best possible service by using A&E only in life-threatening and urgent circumstances.


In-patient and day case procedures at Blackpool Teaching Hospitals from Monday 15 May 2017

Unless contacted directly by Blackpool Teaching Hospitals NHS Foundation Trust, all planned care will go ahead.

Where this is not possible, patients or families will be contacted in advance.


Walk-In Centre at Whitegate Drive, Blackpool and Same-Day Health Centre at Dock Street, Fleetwood

The Walk-In is open as normal from 8am – 8pm. Staff are treating patients with urgent but non-emergency needs as usual.

 The Fleetwood Same-Day Health Centre is also open as normal, from 8am – 10pm. Staff are treating urgent but non-emergency patients as usual. Please call 0300 123 11 44 to make an appointment.


Planned out-patient appointments at Blackpool Teaching Hospitals from Monday 15 May 2017

Unless contacted directly by Blackpool Teaching Hospitals NHS Foundation Trust, please turn up for your appointment as planned.

If your appointment or procedure is not able to go ahead you will be contacted in advance of this.


GP practices from Monday 15 May 2017

Many GP practice computer and telephone systems have been affected by this issue. Although, all GP practices across Blackpool, Fylde and Wyre will be open as usual from Monday 15 May 2017.

However, patients are asked for their understanding as GPs are likely to be prioritising appointments for the most unwell patients. If you have a booked appointment, please turn up as planned but understand that you may be required to wait longer to be seen.

If you intend on trying to telephone your GP or visiting in person to make an appointment, please do not, unless it is vital that you are seen by a GP on Monday.


Minor conditions and advice

If you can, please use the free NHS 111 helpline or your local pharmacy to obtain advice for non-urgent complaints. Doing so will help to make sure that the most unwell and urgent patients are seen as quickly as possible.

We appreciate that in some instances patients will be inconvenienced but ask that all are kindly understanding of this ongoing situation.



Please direct any subsequent enquiries or requests to Jonathan Bridge, Fylde coast on call communications manager, by phone on 07720344590 or personal email to